getjili Privacy Policy – How We Handle Your Personal Data
Last updated: January 2025 · Applies to all registered members and visitors in the Philippines.
At getjili, we treat your personal data with the same level of care and attention we give to every aspect of your gaming experience. This Privacy Policy explains in clear terms what information we collect when you visit or use the getjili platform, why we collect it, how it is stored and protected, and what rights you have as a registered member or visitor based in the Philippines. Our practices are guided by the Republic Act No. 10173, also known as the Data Privacy Act of 2012, as well as other applicable regulations governing personal data processing in the Philippines. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. If you have any questions or concerns about how your data is handled, please reach out to our support team — we are available around the clock through live chat on the platform.
1. Information We Collect
When you create an account or interact with the getjili platform, we collect several categories of personal information to provide you with a safe, personalised, and legally compliant gaming experience. The primary category is account information, which includes your full legal name, date of birth, email address, mobile phone number, and a securely hashed version of your chosen password. We also collect identity verification documents where required by Philippine regulations, such as a government-issued ID, to confirm your age and identity before enabling full account functionality. Financial and payment information is collected when you make deposits or request withdrawals; this includes your chosen payment method type, transaction reference numbers, and transaction amounts in Philippine Peso (PHP) — we do not store full card numbers or full bank account numbers on our servers. Device and browser data is gathered automatically when you access the platform, including your IP address, browser type and version, operating system, screen resolution, and referring URL; this technical data helps us diagnose issues, detect fraud, and optimise performance across different devices. Usage data — such as pages visited, features accessed, session duration, bet history, and game preferences — is recorded to help us improve the platform and personalise your experience over time.
- Account details: name, date of birth, email, phone number
- Identity documents for KYC/age verification (as required)
- Payment method type and PHP transaction records
- Device identifiers, IP address, browser and OS data
- Platform usage data: session history, game activity, feature interactions
2. How We Use Your Information
Every piece of data we collect serves a specific, legitimate purpose related to delivering and improving the getjili platform and its services to players across the Philippines. The primary purpose is to create, manage, and maintain your player account, including verifying your identity in compliance with applicable know-your-customer (KYC) and anti-money laundering (AML) regulations. We use your contact information to send important account-related notifications — such as deposit confirmations, withdrawal updates, security alerts, and changes to our terms or policies — as well as, where you have opted in, promotional communications about bonuses, new games, and platform features. Payment information is used exclusively to process your deposits and withdrawals accurately and securely, and to carry out any fraud detection or transaction dispute investigations that may be necessary. Device and usage data is analysed to monitor platform performance, detect and prevent fraudulent or suspicious account activity, personalise the gaming interface based on your preferences, and ensure our mobile-first experience continues to work reliably across different Philippine network conditions and devices. We do not use your personal data for automated decision-making that produces significant legal effects without human oversight, and we do not sell or rent your personal information to advertising networks.
3. Cookies and Tracking Technologies
The getjili platform uses cookies and similar tracking technologies to make your experience smoother, more personalised, and more secure during each session. Cookies are small text files stored on your device by your browser when you visit our platform; they allow us to recognise your device on return visits, maintain your login session, remember your language and display preferences, and pre-fill certain form fields to save you time. We use three main categories of cookies: strictly necessary cookies that are essential for the platform to function correctly and cannot be disabled (for example, session authentication and security tokens); functional cookies that remember your preferences and settings between visits; and analytics cookies that provide us with aggregated, anonymised data about how visitors navigate and use the platform, helping us identify areas for improvement. We do not use advertising or cross-site tracking cookies that would share your browsing behaviour with third-party ad networks. You can manage or disable non-essential cookies at any time through your browser settings; however, disabling strictly necessary cookies may affect your ability to log in or use certain platform features. By continuing to use the getjili platform, you consent to our use of cookies in accordance with this policy.
4. Data Storage and Security
getjili stores all personal data on secure servers that are protected by industry-standard technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration, or destruction. Data transmitted between your device and our platform is encrypted using Transport Layer Security (TLS) protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission over Philippine mobile networks or broadband connections. Passwords are stored using strong one-way hashing algorithms — we never store your password in plain text, and our support team cannot retrieve it, only reset it through a verified process. Access to personal data within our organisation is restricted on a strict need-to-know basis; only authorised personnel with a legitimate operational reason are permitted to access identifiable member data, and all such access is logged for audit purposes. We retain your personal data for as long as your account remains active or as long as required by applicable Philippine law — including regulations related to anti-money laundering record-keeping — and data that is no longer needed for any legitimate purpose is securely deleted or anonymised. While we take every reasonable precaution to protect your information, no digital system is completely immune to risk; we therefore encourage you to also protect your account by using a strong, unique password and enabling any available account security features.
5. Sharing Data with Third Parties
getjili does not sell, trade, or rent your personal information to any third party for their own marketing or commercial purposes, and we never will. However, in order to operate the platform and comply with our legal obligations, we do share limited and necessary data with specific categories of trusted partners and authorities under strict confidentiality conditions. Payment processors and e-wallet providers receive the minimum transaction data required to complete your deposits and withdrawals in PHP; these providers are contractually bound to handle your data in accordance with applicable data protection standards. Our game software providers may receive anonymised or aggregated gameplay data to support technical integrations, but they do not receive personally identifiable information about individual players. We share data with regulatory bodies, law enforcement agencies, or courts when we are legally required to do so under Philippine law, including in response to valid legal orders related to anti-money laundering investigations or gaming regulatory compliance. We may also share data with third-party identity verification services to fulfil our KYC obligations. In all cases, we take reasonable steps to ensure that third parties we work with maintain appropriate security and privacy standards, and we do not permit them to use your data for any purpose beyond the specific service they are providing to us.
6. Your Data Rights as a Platform Member
As a registered member of getjili and a resident of the Philippines, you have clear rights under the Data Privacy Act of 2012 regarding the personal information we hold about you. You have the right to access a copy of the personal data we hold on your account at any time by submitting a request through our support team; we will respond within a reasonable timeframe and provide the information in a clear, readable format. If any of the personal data we hold about you is inaccurate or out of date, you have the right to request correction, and we will update our records promptly upon verifying your identity and the accuracy of the new information you provide. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain certain records — for example, transaction histories required by Philippine AML regulations. You may object to specific types of data processing, including the use of your data for optional communications such as promotional emails, and you can opt out of such communications at any time by contacting our support team. To exercise any of these rights, please contact us directly through the live chat function available on the platform; we may need to verify your identity before processing your request to protect your account security.
- Right to access your personal data held by getjili
- Right to correct inaccurate or outdated information
- Right to request deletion (subject to legal retention requirements)
- Right to object to non-essential processing, including marketing
- Right to lodge a complaint with the National Privacy Commission (Philippines)
7. Protection of Minors
getjili is an online gaming platform intended strictly for adults aged 21 and above in accordance with Philippine gaming regulations, and we take our obligation to protect minors with the utmost seriousness. We do not knowingly collect, store, or process personal data from individuals who are below the minimum age requirement, and our registration process includes age verification steps specifically designed to prevent underage access. If we become aware or have reasonable grounds to believe that a registered account belongs to a person below the legal age, we will suspend that account immediately, investigate the matter, and take appropriate action including the deletion of any personal data collected in connection with that account. We strongly encourage parents and guardians to use appropriate parental control tools and internet filtering software to prevent minors from accessing online gaming content. If you believe a minor may have registered on our platform, please contact our support team immediately with the relevant details so we can investigate and act without delay. Our commitment to responsible gaming extends to safeguarding young people from exposure to gambling products, and we support the responsible gaming resources available through our Responsible Gaming page.
8. Changes to This Privacy Policy
getjili reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or the features and services available on the platform. When we make material changes to this policy, we will notify registered members by sending a notice to their registered email address and by displaying a prominent update notice on the platform for a reasonable period following the change. The "Last Updated" date shown at the top of this page will always indicate when the most recent revision was made, allowing you to quickly determine whether the policy has changed since you last reviewed it. We encourage you to revisit this page periodically, particularly if you are a regular user of the platform, so that you remain fully informed about how your personal data is being handled. Your continued use of the getjili platform after any updated version of this policy has been published will constitute your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options, including account closure.
9. How to Contact Us About Your Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way getjili processes your personal data, we encourage you to get in touch with our support team directly — we are here to help every step of the way. The fastest way to reach us is through the live chat feature available on the platform, which is staffed 24 hours a day, 7 days a week, by English-speaking agents who can assist you with data access requests, correction requests, opt-out preferences, and any other privacy-related queries. You may also contact us by email at the address listed in the footer of this page; please include your registered email address and a clear description of your request so we can assist you as efficiently as possible. If you believe your data privacy rights have been violated and our support team has not resolved your concern to your satisfaction, you have the right to file a complaint with the National Privacy Commission of the Philippines, which is the independent regulatory body responsible for overseeing compliance with the Data Privacy Act of 2012. We take all privacy complaints seriously and commit to investigating and responding to every concern raised through the appropriate channel. For quick answers to common questions about your account, data, and platform policies, you can also visit our FAQ page.
Email: [email protected]
Questions About Your Account or Data?
Our English-language support team is on hand around the clock to help you manage your data preferences, submit access requests, or simply answer any question you have about your getjili account. You can also visit our FAQ page for quick answers about registration, deposits, promotions, and responsible gaming. Ready to experience the platform for yourself?